1. Free trial

Every new Trupari account starts with a 7-day free trial that includes the full Pro feature set. No credit card is required during the trial. You will only be charged if you choose to subscribe at the end of the trial.

2. 14-day money-back guarantee

If you subscribe to a paid plan and Trupari is not the right fit, we offer a full refund within 14 days of your first paid charge - no questions asked. To request a refund, email [email protected] from the address on your Trupari account.

3. Cancellations after the 14-day window

• You can cancel your subscription from your account screen at any time. Cancellation takes effect at the end of the current billing period.
• You retain access to your Trupari account until the end of that period.
• We do not provide prorated refunds for partial months after the initial 14-day window.

4. Failed payments / chargebacks

If a subscription payment fails, your account keeps full access for 7 days from the first failed attempt while our payment provider retries. If payment still cannot be collected at the end of that window, the account becomes read-only: your corridors, competitors and saved history remain intact and visible, but new benchmarks and snapshots stop. Updating your payment method at any point restores full access immediately. We do not provide credits for time spent in a payment-failed state. Disputed chargebacks result in account closure and forfeiture of any outstanding balance.

5. How to request a refund

Email [email protected] with:

• The email address on your Trupari account.
• The date of the charge you want refunded.
• A short note on why - we use the feedback to improve the product.

Refunds are typically processed within 5 business days and credited back to the original payment method by Paddle, our merchant of record.

6. Merchant of Record

Paddle.com Market Limited is the Merchant of Record for all Trupari subscriptions. Your invoice and card statement will show Paddle as the seller. Refunds are processed by Paddle on our instruction and credited back to the original payment method, typically within 5 business days.

7. Australian Consumer Law

Nothing in this Refund Policy excludes, restricts, or modifies any right, guarantee, or remedy you may have under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other law that cannot lawfully be excluded. If a consumer guarantee applies and we have not complied with it, you may be entitled to a refund, repair, or replacement of the services as required by law, in addition to the goodwill 14-day guarantee above.

8. Questions

Anything not covered here? [email protected] - we read every email.